Workflow Planner

Published on by for Irish Water

Workflow Planner

Irish Water is Ireland’s national regulated water utility and is responsible for providing water and wastewater services throughout Ireland.

Our mission is to ensure all of our customers receive a clean, safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the health and well-being of the people of Ireland, protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in water services. Irish Water is part of Ervia group. Ervia is a commercial semi-state company responsible for Irish Water, Gas Networks Ireland and Aurora Telecom. Ervia directly employs over 1,600 people who deliver water, gas and dark fibre broadband services to 1.7 million customers daily.

The Role: The Workflow Planner will be responsible for carrying out technical planning and building Work Orders. The role will report to Work Initiation and Bundling Officer for Irish Water. The Workflow Management function within Irish Water is accountable for the bundling, prerequisite/dependency management, and progression of Work Orders for Irish Water, Local Authorities and Services Providers.

Main Duties and Responsibilities:

• Receive and review all Service Requests to create Work Orders on the Maximo System, including reactive Service Requests for potential incidents/events

• Approve Work Orders generated outside of the Work progression team on the Maximo System

• Create Work Orders and follow-on Work Orders and cancel Work Orders on the Maximo System as applicable • Link related Work Orders into work packages/groups on the Maximo System where appropriate

• Ensure Maximo Work Order fields are appropriately populated reflecting system and business requirements

• Authorise the release of Work Orders for work execution

• Assess and create Work Orders pre-requisites for Technical Planning

• Identify any dependencies and prerequisites of the Work Orders

• Process inventory dependencies and pre-requisitesspecified in Work Order forms for Irish Water field work

• Process all necessary requirements involved in Road Work dependencies of specific Work Order including management of Road Opening Licences and work permit dependencies that need to be in place before commencing field work

• Identify and communicate with stakeholders of Work Order dependencies

• Plan and communicate inventory availability against Work Order forms on the Maximo System

Role: Workflow Planner Area: Asset Operations Sub-Area: Workflow

Location: Dublin Duration: Permanent

Salary: Competitive Ref: 073AO20

• Review list of Service Requests submitted by Water / Wastewater Catchment Inspectors in response to Irish Water audit field work

• Receive job feedback forms from Local Authorities in relation to all contractor

Out-of-Hour / Emergency work; seek approval from Regional Operational Management / Work Initiation and Bundling Officer to raise and complete retrospective work order

• Set-up /maintain Maximo Projects within the Maximo system

• Liaise with Regional Operational Leads and Contractors as applicable in relation to work planning and progression

• Ensure compliance with Operations and Maintenance policy and standards

• Perform other such duties in relation to work and asset management as Irish Water may reasonably require

Knowledge, Skills and Experience:

• Relevant third level qualification

• Minimum 1 year post qualification experience in a similar work management role in utilities, telecommunications or financial services

• Experience in Workflow processes using work management systems an advantage. (Maximo, GIS, CC&B)

Ability to:

- Develop relationships to accomplish team goals coupled with dealing effectively with differences of opinion and conflict management

- Prioritise tasks, work with schedules while remaining focused on team goals

- Secure and compare information from multiple sources to identify business issues; committing to an action after weighing alternative solutions against decision criteria

- Set high standards, by encouraging others to assume responsibility and accountability for tasks

• Excellent verbal and written communication skills

• Computer literate with experience using Microsoft Office software (Office, Word, Excel, and Outlook), and Sharepoint

• Strong organisation skills with an ability to multitask Applications, including current Curriculum Vitae, should be emailed to the following address stating the job title and reference number in the subject line of your email: careers@water.ie.

The closing date for receipt of applications for this vacancy is 5 th January 2021. Please note that applications submitted after this closing date will not be accepted

Information

Industry experience

Education: Bachelor

Seniority: Expert, Engineer, Consultant

Years of experience: 1 to 5 years

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