Have you conducted bench ...

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Have you conducted bench scale tests on the polymers used in the DAF? You might need a blend of cationic and anionic polymers suitable for the wastestream.  Is the O/W/S functioning properly (feed and speed) and sized properly for the desired detention time to allow for optimum removal rates for oils? You could consider adding hydrocyclones to the first EQ tank to add DO to the wastewater going into the MBBR as the F/M ratio might be off and bring DO into the process first will help keep CFUs aerobic.